VIA Tech AI

Migrating to the VIA WorkX Connect App

Follow the steps below to continue receiving updates for your VIA Mobile360 Forklift Safety System:

1. Create an account on the VIA vCareTM Platform site.

vcare login page

2. Click on “Sign Up Today!” and fill in the required fields.

vcare signup page

3. After receiving a confirmation email, click “Activate My Account” link to confirm (if you can’t find the email in your inbox, please check your spam/junk folder).

4. Download the VIA WorkX Connect App from the Apple App Store or Google Play on your device.

workx connect google qr code get it on google play badge
workx connect app store qr code apple app store badge

5. Launch the app and sign in with your username and password you created on the VIA vCareTM Platform.

6. After signing in, you will be prompted to download the latest 2PD and 3PD firmware releases according to your package(s). Select the required package(s) and download to your phone.

vcare connect login
vcare connect firmware updates

7. Once connected, you will be prompted to update the VIA Mobile360 FSS system with the latest firmware.

new version available notification

8. When the update is successfully downloaded, it will automatically install the new firmware and restart.

9. When the device has restarted, reconnect the VIA WorkX Connect App to the VIA Mobile360 FSS system. You will be prompted to activate the system.

system activation notification

10. Press the “Activate” button. The system will now be registered to your company account in the VIA vCareTM Platform and you will be able to access the calibration and settings features in the app.

11. All previous settings and calibration information will be retained.

Note: For activated systems, only user accounts that belong to the same vCareTM Platform can configure them through the VIA WorkX Connect App. For more information, see the VIA vCareTM Platform Quick Start Guide in the “Support” section.

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